Troubleshooting & Support
Tally ERP 9 is simple to self-maintain. However, in the rare instance that you do need assistance with your Tally product, we are committed to providing you with the highest level of customer service.
For your convenience we provide 2 options of support to choose from.
Occasionally, you might require a visit from our engineer at your office to assist you with your Tally software. We call this Onsite Service.
Partial list of onsite support offerings:
♦ Installation support
♦ Accounting support
♦ Implementation support
♦ Training support
♦ Data migration support
♦ Data Troubleshooting
♦ Tally Clinics and Workshops
♦ Customization support
Offsite Support is the assistance provided to you at your office via the support centre, telephone, email or chat. We believe that these offsite options will help resolve your concerns in the fastest and most efficient manner.
Offsite Support offerings:
Tally’s Implementation Services are truly innovative and designed to optimise processes and bring value to the business from day one!
Expertise gleaned from our decades of providing technology solutions to businesses in emerging economies gives us the edge to get you quickly attain your objectives. The tremendous flexibility & adaptability of Tally.ERP 9 simplifies the implementation and makes it an easy to start and configure on an incremental basis.
Implementation Services by us take full advantage of this flexibility and adaptability to allow Customers to run their businesses while Tally.ERP 9 implementation is done. More importantly Customers can use the ERP and do transactions while the ERP implementation is going on simultaneously! No other ERP in the world will be able to give you this comfort of using the product while the implementation is underway! Thus the implementation can be performed on an iterative basis. It becomes important for a Customer to understand the flexibility & adaptability of Tally.ERP 9 before we discuss the incremental implementation methodology.
Data Migrating to Tally.ERP 9 from any prior version of Tally is simple – these tools are either built into the product itself or available as migration tools that are installed along with the product.
Typically, there will be no need to make any changes to the data post migration – and the transition time could be just minutes – a few hours at most.
Getting a bit more specific, Tally.ERP 9 will migrate all data from Tally 7.2 onwards, without any assistance. If you have an older version (6.3, 5.4 and so on) you will need to bring your data to 7.2 and then migrate (our Sales & Support team will be able to help you). In any case these tools are available at no extra cost.
In a few cases you might have customised or extended Tally – this would have been done with one or more TDL’s, most likely built by one of our partners. Tally.ERP 9 comes with a TDL conversion tool that will attempt to convert such TDL’s. Note, the word ‘attempt’ – since both the product and the TDL language evolve, there is a small possibility that the conversion may not succeed. In such cases you would need to contact the author of the customisation and make the necessary changes to the TDL. We therefore recommend that where customisations exist, there be a simple pilot undertaken to assess impact.
Account Management is now a major feature available in Tally.ERP 9. As part of the ‘Control Centre’, you have a powerful way of managing your deployments. Included is serial number management.
Tally.ERP 9 gives you the flexibility to manage your data across multiple locations be it your regional office or factory locations to the Head Office in just one click.
With the help of Tally Data Synchronization, people across different locations specially Head Office will be able to get real time data at any point of time.
Synchronization can be done in two ways:
1. Through Tally.NET
2. Through Static IP
You can use any of the following types of synchronization as per your business requirements
1. One way Tally Data Synchronization:
When you want all your regional offices data to travel to the Head Office without any of the Head Office entries being sent to the branch offices, One way Data Synchronization is the best for your business type.
2. Two way Tally Data Synchronization:
Your business requires that data in your Head Office as well as in the branch should be the same and that entries passed at HO should also travel to the branch. With Two way Data Synchronization,all the entries travel in both the ways i.e. From Branch to Head Office as well as from Head Office to the Branch.
3. Two way Filter Tally Data Synchronization:
Businesses which receive data from Multiple locations in their HO and require that data should travel in both the ways can select Filter Synchronization where all the data from branch will be sent to HO but only selected voucher types are sent from HO to the branch office.
Data Synchronization in Tally can be done at any point of time. It can be after every entry, after hours or at the end of the day.
Tally Clinic has done Tally Data Synchronization for customers in Mumbai, Pune, Delhi, Bangalore, Chennai, Hyderabad and many cities in India as well as China,Dubai, UAE & Nigeria.
With a large database of customers using Synchronization services by Tallyclinic, we provide best suited Synchronization Solutions in Tally.
We undertake Annual Maintance Contract round the year so that your Tally works for your business without any stoppage and maintain your pace of Business with your Competitor
Business Advisory Services
Optimising IT usage and configuring it as per the business’ needs is a common requirement. It calls for not just business understanding but an understanding of taxation planning for it to be foolproof and comprehensive.
What better way than a business advisory service from the advisory practitioners you trust the most-your friendly CA.
Taxation and regulatory compliance is a serious business for Small and Medium Enterprises (SMEs) and expert advice could reduce the risks of costly audits. Business Advisory Services consist of a set of services that Chartered Accountants (CAs) can provide to their clients to help them comply with Government requirements and ensure they have the IT systems to facilitate it.
CAs can deliver various services around Tally – ranging from continuous audit to system configuration & implementation – to meet the needs of SMEs keen to know their company and their resources:
• Continuous audit in the form of Compliance Services for TDS/eTDS, FBT,
Service Tax, VAT
• ‘Remote’ Services for improved delivery of Compliance Services
• IT Assisted Audit services for Tally
• Business process structuring / accounts configuration / inventory management / MIS
• Application design consultancy – for customisation offered through third parties
• Application Assurance Services – for upkeep of Business Applications for SMEs using
Tally – including archiving and migration support